Inquiries wait too long for a response
By the time someone replies, the potential customer may already be speaking with another business.
Inquiry-to-appointment systems
Turn more inquiries into booked appointments.
Alta Marea Solutions connects your website, WhatsApp, booking process, and follow-up so fewer opportunities fall through the cracks.
- Spanish + English
- Dominican Republic + Puerto Rico
- Human oversight built in
- Month-to-month plans
The complete inquiry-to-appointment system
Every inquiry gets a clear next action.
Human attention stays in the system
Capture inquiries
Website, WhatsApp, social, forms, and missed calls enter one clear process.
Respond with context
Approved information handles routine questions and collects what the team needs.
Qualify and route
The system identifies the request and guides the right next step.
Book and follow up
Confirm the appointment or continue an approved recovery path.
Human attention stays in the system
Staff steps in for judgment, sensitive questions, exceptions, and high-touch conversations.
Where bookings get lost
Most missed opportunities look ordinary.
They look like scattered messages, delayed replies, forgotten callbacks, and interested people who never receive a clear next step.
Alta Marea focuses on the points where your website, WhatsApp, booking process, and staff workflow stop working as one system.
Staff repeats the same answers all day
Hours are spent repeating service basics, availability, location details, and next-step instructions.
Questions never become appointments
People ask about a service or price, hesitate, and disappear because there is no structured next action.
Missed calls and messages disappear
A voicemail, form, or WhatsApp message becomes invisible once the team gets busy.
Appointments depend on manual reminders
Confirmations, changes, and rescheduling rely on staff memory and disconnected tools.
Past customers are rarely re-engaged
Recare, recurring services, review requests, and reactivation often stop after the visit.
Three connected systems
A complete path from first impression to follow-up.
The offer is organized around three systems that work together, not a collection of disconnected tools.
Premium Digital Presence
A credible, mobile-first place for customers to understand your services and take the next step.
- Mobile-first website
- Spanish and English content
- Clear services and trust information
- WhatsApp and consultation calls to action
- Lead-capture forms
Inquiry and Booking System
Approved workflows that organize new inquiries and move each one toward a booking or a staff handoff.
- Approved inquiry responses
- Contact and service collection
- Qualification and booking routing
- Missed-inquiry recovery
- Reminders, rescheduling, and human handoff rules
Follow-Up and Retention
Structured follow-up that keeps valuable conversations from being forgotten after the first contact or visit.
- Unbooked consultation follow-up
- Recurring service or recare reminders
- Lapsed-customer reactivation
- Review-request workflows
- Staff summaries and unresolved-conversation alerts
Example workflows
What a connected process can look like.
These are illustrative workflows, not client case studies. Dental clinics and med spas are Alta Marea's initial market examples.
Dental example workflow
Without a connected system
A patient asks about veneers after hours. The message is seen the following afternoon, after the patient has contacted another clinic.
With the system connected
The inquiry receives an approved response, collects contact details, explains the consultation path, offers a booking step, and alerts staff if the question needs clinical judgment.
Med-spa example workflow
Without a connected system
A potential client asks about Botox pricing through Instagram. Staff replies several hours later, but no follow-up happens.
With the system connected
The inquiry enters a structured workflow, receives approved information, is guided toward a consultation, and is handed to staff when personal guidance is needed.
How it works
A practical implementation process.
Every page, response, routing rule, and handoff is reviewed with your team before launch.
- 01
Audit the current process
We review the website, WhatsApp, forms, response patterns, booking steps, and follow-up gaps.
- 02
Design the system
We map the pages, approved responses, qualification questions, routing, and human handoffs.
- 03
Connect and test
We connect the approved tools and test common inquiries, exceptions, opt-outs, and escalation paths.
- 04
Launch and improve
The system launches with staff visibility, then improves around real booking friction and team feedback.
Pricing
Transparent month-to-month plans.
Setup and monthly pricing are shown clearly. No long-term contract is required.
Tier 1
Digital Presence Foundation
Setup
$497
Monthly
$89
Best for: Businesses with no website, a weak website, or a social-only presence.
- Premium mobile-first bilingual website
- Dental, med-spa, or appointment-business service structure
- Trust, location, and contact sections
- WhatsApp and consultation calls to action
- Booking-request form
- Local search foundations
- Basic lead capture
- Monthly website edits and support
Tier 2
Inquiry and Booking System
Setup
$997
Monthly
$199
Best for: Businesses receiving inquiries but losing bookings through slow or inconsistent follow-up.
- Everything in Tier 1
- Approved inquiry responses
- Contact and service collection
- Inquiry qualification
- Booking or consultation routing
- Missed-inquiry follow-up
- Lead tracking
- Human handoff rules
- Basic confirmations and reminders
- Monthly conversion report
Tier 3
Growth and Retention System
Setup
Starting at $1,997
Monthly
Starting at $399
Best for: Higher-volume teams that want a connected conversion and retention operation.
- Everything in Tier 2
- Advanced reminder and rescheduling workflows
- Unbooked consultation follow-up
- Recurring service or recare reminders
- Lapsed-customer reactivation
- Review-request workflows
- Daily staff briefing
- Custom routing and integrations
- Monthly optimization review
A limited founding-client pilot is available for selected dental clinics and med spas in the Dominican Republic and Puerto Rico.
Trust and human oversight
Automation should create clarity, not remove judgment.
Alta Marea builds practical administrative workflows around approved information, visibility, and clear boundaries.
Transparent process
You review the audit, workflow map, approved responses, and handoff rules before launch.
Example websites and workflows
We show clearly labeled examples so you can evaluate the approach without mistaking them for client case studies.
Human handoff rules
Staff is alerted when a conversation requires judgment, context, or personal attention.
Spanish and English support
Customer-facing pages and workflows can support bilingual Caribbean and LATAM markets.
Month-to-month plans
The ongoing relationship remains clear, practical, and easy to evaluate.
Privacy-conscious implementation
Workflows stay administrative and avoid collecting information that is not needed.
Clear boundary: The system handles approved administrative workflows. It does not diagnose, make professional recommendations, or replace staff judgment.
FAQ
Practical answers before the audit.
The system should fit the way your team works, not force a vague automation promise.
Does this replace my staff?+
No. It supports the team by handling approved repetitive steps, organizing inquiries, and surfacing conversations that need personal attention.
Can it answer sensitive or professional questions?+
Only approved administrative information should be automated. Sensitive, clinical, financial, or complex questions are routed to staff rather than guessed at.
Can it work with our existing WhatsApp?+
Often, yes, depending on your current WhatsApp setup and tools. The audit identifies what can be connected without disrupting the way your team already works.
Can it connect to our calendar?+
Depending on your tools, the system can route people to booking links, booking-request forms, or supported calendar workflows.
How long does setup take?+
A focused website can move faster than a full workflow system. The audit clarifies scope, approvals, integrations, and testing before a timeline is confirmed.
Do we approve the responses?+
Yes. Approved information and handoff rules are part of setup. Nothing sensitive should be automated without your review.
Can the website and workflows be bilingual?+
Yes. They can be structured in Spanish and English for businesses serving local and international customers.
What happens when the system cannot answer?+
It should stop, collect relevant context when appropriate, and alert staff instead of inventing an answer.
Can we begin with only the website?+
Yes. The Digital Presence Foundation is designed for businesses that first need a credible mobile-first website and basic lead capture.
Free inquiry-to-appointment audit
See where your business is losing potential bookings.
We review the website, WhatsApp, inquiry response, booking path, and follow-up. You receive clear recommendations without being required to purchase.
- Website and service pages
- WhatsApp inquiry path
- Response and human handoff flow
- Booking and reminders
- Follow-up gaps